Policies & Care Info

Keepsake Policies & Care Info

🚚 Shipping

Once your keepsake is complete, I typically ship within 2–4 business days, depending on my post office schedule. I batch shipments and usually visit the post office once or twice a week.
You’ll receive tracking details as soon as your package is shipped.

Local drop-off/pickup is available in the Fredericton, NB area by appointment.

🔁 Returns & Refunds

Due to the personalized nature of each keepsake, returns and refunds are not offered once your order has been started.

💍 Damaged or Defective Jewelry

If your keepsake arrives damaged or there is a defect with the jewelry setting (such as a loose stone, broken band, or faulty clasp), please reach out within 7 days of delivery. I will repair or replace any setting-related defects.

If the resin stone becomes damaged over time due to improper care, I'm happy to offer a repair or replacement of the resin portion for a small fee, where possible.

🧵 Handmade Variation

Each piece is handmade and may include small variations such as bubbles, soft edges, or subtle mold lines in the resin. These are not considered flaws — they are part of what makes each keepsake one of a kind.
These natural variations are cosmetic only and do not affect the quality, strength, or longevity of your keepsake.

🐻 Memory Bears & Repairs

Most Memory Bears are designed as keepsakes and are not intended as toys, especially for young children or pets. However, I do recommend the Cuddle Bear for children — it has embroidered eyes, a soft felt nose, and reinforced stitching for extra durability.

If a bear becomes damaged — for example, if a pet chews off an eye or a seam comes apart — I’m happy to offer a repair service for a small fee, where possible. Just send me a message and we’ll figure it out together.

🧼 Care Responsibility

It’s important to follow the care instructions provided to help your keepsake last. Resin and metal settings are delicate and should be treated gently.

✨ About Gold Finish Pieces

Some keepsake settings are made with a thick layer of real gold bonded over solid sterling silver — never brass. This gives you the beautiful warmth of gold along with the strength and value of sterling silver underneath.

Like all gold-layered metals, the finish can gently soften over time with regular wear or contact with water, lotions, perfume, sweat, or cleaning chemicals. When this happens, the silver base may begin to show through — this is normal and will not turn your skin green.

To help keep your keepsake looking its best, please avoid moisture and harsh products, apply lotions & perfumes before putting it on, and store it in a dry pouch when not in use.

Natural softening of the gold layer over time is expected and is not considered a defect or covered for replacement.

You can read my full care guide here:
Jewelry Care Instructions

🤍 Privacy & Sent-In Materials

All clothing and inclusions are treated with care and respect. Any unused ashes or materials will be returned. For clothing, I’ll always check with you when your keepsake is ready to see if you'd like the remaining fabric returned — if not, I’ll responsibly dispose of it on your behalf.

Your personal information will only be used to process your order and will never be shared.

📩 Questions?

If you have questions or concerns at any point, feel free to contact me through the website or by messaging my Facebook page.